Template policy. Highlighted items in brackets are placeholders that must be replaced with your business details, and the policy should be reviewed by a qualified legal professional before launch.
These Terms & Conditions govern your use of jackycoco.com and any purchase you make from JACKY & COCO, a brand operated by [LEGAL ENTITY NAME], with its registered office at [REGISTERED ADDRESS] (GSTIN: [GSTIN]). By accessing our website or placing an order, you agree to these terms, so please read them carefully. This is a template policy and must be reviewed by a qualified legal professional before launch.
Use of the Website
You must be at least 18 years old, or use the website under the supervision of a parent or guardian, to place an order. You agree to provide accurate information and to use the website only for lawful purposes.
You must not misuse the website, including by attempting to gain unauthorised access, introducing malicious code, scraping content or interfering with its normal operation.
Products and Descriptions
We take care to describe and photograph our products accurately. However, colours may vary slightly depending on your screen, and handcrafted or natural materials may have minor variations that make each piece unique.
Product measurements are provided as a guide. Please refer to our Size Guide and measure your pet before ordering. Our products are designed for pet comfort and style and should be used under supervision; they are not medical or safety devices.
Pricing and Taxes
All prices are listed in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise. Shipping charges, if any, are shown separately at checkout.
We reserve the right to change prices at any time without notice. If a product is listed at an incorrect price due to an error, we may cancel the order and refund any amount paid, even after confirmation.
Orders and Acceptance
Placing an order is an offer to purchase. An order is accepted only when we confirm dispatch or otherwise confirm acceptance in writing. We may decline or cancel an order for reasons including stock unavailability, pricing or description errors, or suspected fraudulent activity.
If we cancel an order after payment has been made, we will refund the full amount to the original payment method.
Payments
Online payment via UPI, credit and debit cards, net banking and wallets will be available through our payment partner, Razorpay, once activated. Until then, available payment options will be shown at checkout.
Payment transactions are processed securely by our payment partner and are subject to its terms. We do not store your card, UPI or banking credentials.
Shipping, Returns and Refunds
Delivery of your order is governed by our Shipping Policy, and returns, exchanges, cancellations and refunds are governed by our Return & Refund Policy. Both form part of these Terms & Conditions.
Risk in the products passes to you on delivery. Ownership passes to you once full payment has been received.
Promotions, Discount Codes and Gift Cards
Discount codes and promotions are subject to their stated terms, may have expiry dates, and cannot be combined unless explicitly stated. They have no cash value and may be withdrawn at any time. We may cancel orders where promotional codes have been misused.
Intellectual Property
All content on this website, including the JACKY & COCO name and logo, product designs, photographs, text and graphics, is owned by or licensed to [LEGAL ENTITY NAME] and is protected by intellectual property laws. You may not copy, reproduce or use any content for commercial purposes without our prior written permission.
Limitation of Liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental or consequential loss arising from your use of the website or our products. Our total liability in connection with any order is limited to the amount you paid for that order.
Nothing in these terms limits any rights you may have as a consumer under the Consumer Protection Act, 2019 or other applicable law that cannot be excluded.
Governing Law, Changes and Contact
These terms are governed by the laws of India, and any disputes will be subject to the jurisdiction of the courts at [CITY, STATE]. We may update these terms from time to time; the version published on this page at the time of your order will apply. These terms are effective from [EFFECTIVE DATE].
For questions about these terms, please contact us at [SUPPORT EMAIL] or [SUPPORT PHONE], or write to [LEGAL ENTITY NAME], [REGISTERED ADDRESS].