Template policy. Highlighted items in brackets are placeholders that must be replaced with your business details, and the policy should be reviewed by a qualified legal professional before launch.
This Shipping Policy explains how JACKY & COCO, operated by [LEGAL ENTITY NAME], processes, dispatches and delivers orders placed on jackycoco.com. We want every bed, outfit and accessory to reach you and your pet in perfect condition, and we aim to keep you informed at every step. This is a template policy and must be reviewed by a qualified legal professional before launch.
Where We Ship
We currently ship to serviceable PIN codes across India through our courier partners. Serviceability is confirmed at checkout; if your PIN code is not covered, we will let you know before you place your order.
We are preparing to offer international shipping to selected countries. Until international shipping is live, orders can only be delivered to addresses within India.
- India (live)
- United States, United Kingdom, United Arab Emirates (planned)
- Canada, Australia, Singapore (planned)
Shipping Charges in India
Shipping is free on all orders within India with a cart value above ₹999, after any discounts are applied. Orders of ₹999 or below carry a flat shipping fee of ₹99.
The applicable shipping charge is shown clearly in your cart and at checkout before you confirm your order. We do not add hidden handling fees.
Order Processing and Dispatch
Orders are typically processed and dispatched within [DISPATCH TIME] of order confirmation, excluding Sundays and public holidays. Made-to-order, personalised or pre-order items may take longer, and any extended timeline will be stated on the product page.
During sales, festive seasons or periods of unusually high demand, processing may take slightly longer. We will contact you if there is any significant delay to your order.
Estimated Delivery Times
Once dispatched, orders are generally delivered within [X] business days for metro cities and [X] business days for other locations in India. These are estimates provided by our courier partners and are not guaranteed delivery dates.
Remote areas, the North-East, Jammu & Kashmir, island territories and locations affected by weather, strikes or other disruptions may experience longer delivery times.
Order Tracking
When your order is dispatched, we will send a confirmation with your courier name and tracking number to the email address and/or phone number provided at checkout. You can use these details to follow your parcel on the courier's website.
If your tracking information has not updated for an unusually long time, please contact us at [SUPPORT EMAIL] and we will follow up with the courier on your behalf.
Delivery Address and Failed Deliveries
Please make sure your shipping address, PIN code and phone number are complete and accurate. We are unable to change the delivery address once an order has been dispatched.
Couriers usually attempt delivery [X] times. If delivery fails because the address is incorrect, the recipient is unavailable or the parcel is refused, the order may be returned to us. Re-shipping charges may apply in such cases, and refunds for returned-to-origin orders will be handled as described in our Return & Refund Policy.
Damaged, Tampered or Missing Parcels
If your parcel arrives visibly damaged or tampered with, we recommend refusing delivery or noting the damage with the courier, and taking clear photographs of the packaging.
Please report any damaged, incorrect or missing items to [SUPPORT EMAIL] within [X] days of delivery, including your order number and photographs. We will review your report and arrange a replacement or refund where appropriate.
International Shipping (Coming Soon)
When international shipping launches, shipping charges, estimated delivery times and any country-specific restrictions will be displayed at checkout before you pay.
International orders may be subject to import duties, taxes and customs fees levied by the destination country. Unless stated otherwise at checkout, these charges are the responsibility of the recipient and are not included in our product or shipping prices. Customs clearance may also add time to delivery.
Contact Us
For any questions about shipping, please contact our customer care team at [SUPPORT EMAIL] or [SUPPORT PHONE], available [SUPPORT HOURS]. Please include your order number so we can help you quickly.