Frequently asked questions

Online payment will be available via UPI, cards, net banking and wallets once our payment partner, Razorpay, is activated. Until then, the payment options currently available will be shown at checkout.

Yes. Payments will be processed securely by our payment partner, and we never see or store your card, UPI or banking details.

You will receive an order confirmation by email and/or SMS shortly after placing your order. If you do not receive it, please check your spam folder or contact us at [SUPPORT EMAIL].

You can change or cancel your order free of charge before it has been dispatched by contacting us at [SUPPORT EMAIL] or [SUPPORT PHONE]. Once dispatched, the order can no longer be changed, but you can request a return after delivery.

Yes, all prices on our website are in Indian Rupees and include applicable GST. Any shipping charges are shown separately at checkout.

Shipping is free on all orders above ₹999. For orders of ₹999 or below, a flat shipping fee of ₹99 applies.

Orders are usually dispatched within [DISPATCH TIME] of confirmation, excluding Sundays and public holidays. Made-to-order or pre-order items may take longer, as noted on the product page.

Once dispatched, most orders arrive within [X] business days, depending on your location. Remote areas may take a little longer.

We will share your courier name and tracking number by email and/or SMS as soon as your order ships. If tracking has not updated for a while, contact us and we will follow up with the courier.

You can request a return or exchange within [X] days of delivery for items that are unused, unwashed and in their original packaging with tags attached. Full details are in our Return & Refund Policy.

Yes, we are happy to exchange eligible items for a different size, subject to availability. To get it right the first time, see our Size Guide before ordering.

Personalised or custom-made items, final sale products, gift cards and opened consumables cannot be returned unless they arrive damaged or defective.

Please email [SUPPORT EMAIL] within [X] days of delivery with your order number and photos of the item and packaging. We will arrange a replacement or full refund at no extra cost.

Approved refunds are initiated within [X] business days of us receiving and inspecting your return. It may take a further [X] business days for your bank or payment provider to reflect the amount.

Measure your pet's neck, chest at its widest point and back length from the base of the neck to the base of the tail, then compare with the measurements in our Size Guide.

We usually recommend choosing the larger size for comfort and ease of movement, especially for fluffy or deep-chested breeds. See our Size Guide for product-specific advice.

Measure your dog from nose to tail while they are lying down and add a few inches so they can stretch out comfortably. Our Size Guide lists bed dimensions alongside suggested breeds.

Our dog and cat clothing are designed separately to suit each one's shape and movement. Please shop from the relevant collection and check our Size Guide for each.

Most of our clothing can be gently hand washed or machine washed on a delicate cycle in cold water and dried flat in the shade. Always follow the care label on your specific item.

Many of our beds have removable covers that can be washed following the care instructions on the label. Spot clean the inner cushion and air it out regularly to keep it fresh.

We choose soft, comfortable materials and design every piece with pets in mind. As with any product, please supervise your pet, remove clothing if they seem uncomfortable, and check items regularly for wear.

We photograph our products carefully, but colours can look slightly different depending on your screen settings and lighting.

Not yet, but we are preparing to ship to the USA, UK, UAE, Canada, Australia and Singapore. Subscribe to our newsletter to be the first to know when international shipping launches.

Once international shipping is live, import duties and taxes may be charged by your country's customs authority. Unless stated otherwise at checkout, these are payable by the recipient.

Prices are currently shown in Indian Rupees (INR). Details on international pricing and currencies will be shared when we begin shipping abroad.

Yes, you can place an order from anywhere as long as the delivery address is within India and an accepted payment method is used. It is a lovely way to send a gift to a pet back home.