Template policy. Highlighted items in brackets are placeholders that must be replaced with your business details, and the policy should be reviewed by a qualified legal professional before launch.
Your privacy matters to us. This Privacy Policy explains how [LEGAL ENTITY NAME], which operates JACKY & COCO and jackycoco.com ("we", "us", "our"), collects, uses, shares and protects your personal data when you visit our website, place an order or contact us. We aim to handle your data in line with India's Digital Personal Data Protection Act, 2023 and other applicable laws. This is a template policy and must be reviewed by a qualified legal professional before launch.
Information We Collect
We collect only the information we need to run our store, fulfil your orders and improve your experience.
- Contact details: name, email address, phone number
- Delivery and billing details: shipping address, billing address and PIN code
- Order information: products purchased, order value, order history and communications with us
- Pet details you choose to share, such as your pet's name, breed or measurements for sizing
- Technical data: IP address, device and browser type, pages viewed and similar usage information
- Marketing preferences, including whether you have subscribed to our emails or messages
How We Use Your Information
We use your personal data for clear, specific purposes, and only where we have your consent or another lawful basis under applicable law.
- To process, ship and deliver your orders and handle returns and refunds
- To communicate with you about your orders, account and customer service requests
- To send marketing communications, only where you have opted in, with an easy way to unsubscribe
- To prevent fraud, keep our website secure and comply with legal and tax obligations
- To understand how our website is used and improve our products and services
Payments
Online payments on our website will be processed by our payment partner, Razorpay, once activated. Card numbers, UPI credentials, net banking logins and wallet details are entered on and handled by the payment partner's secure systems and are not stored by us.
We receive only limited information from our payment partner, such as a transaction reference, payment status and the payment method used, so that we can confirm and reconcile your order. The payment partner's own privacy policy applies to the data it processes.
Cookies, Analytics and Marketing Tools
We use essential cookies and browser storage to keep our website working, for example to remember your cart and wishlist. These do not require consent because the website cannot function properly without them.
If enabled, we may use analytics and marketing tools such as Google Analytics and Meta Pixel to understand site usage and measure advertising. These tools are only activated with your consent, which you can withdraw at any time. Please see our Cookie Policy for more details.
Sharing Your Information
We do not sell your personal data. We share it only with trusted service providers who help us run our business, and only to the extent necessary for them to perform their services on our behalf.
- Courier and logistics partners, to deliver your orders
- Payment partners, to process payments and refunds
- Website hosting, email and customer support providers
- Analytics and advertising providers, only where you have consented
- Government or law enforcement authorities, where required by law
Data Storage, Security and Retention
We use reasonable technical and organisational safeguards to protect your personal data against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, but we work to protect your information and review our safeguards regularly.
Some of our service providers may store or process data outside India. Where this happens, we take steps to ensure your data remains protected in line with applicable law. We keep personal data only for as long as necessary for the purposes described in this policy, or as required for legal, tax and accounting purposes, after which it is deleted or anonymised.
Your Rights
Under India's Digital Personal Data Protection Act, 2023, you may have the right to access information about your personal data, request correction, completion, updating or erasure, withdraw consent, nominate another person to exercise your rights, and seek grievance redressal.
If you are located in the European Union or the United Kingdom, you may also have rights under the GDPR or UK GDPR, including rights to access, rectify, erase, restrict or object to processing, and to data portability, as well as the right to complain to your local data protection authority. Customers in other countries may have similar rights under local law. To exercise any of these rights, please contact us at [PRIVACY EMAIL].
Children's Privacy
Our website is intended for adults. We do not knowingly collect personal data from children under 18 without verifiable parental consent. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps to delete it.
Grievance Officer and Contact
If you have any questions, concerns or complaints about how we handle your personal data, please contact our Grievance Officer: [GRIEVANCE OFFICER NAME], [LEGAL ENTITY NAME], [REGISTERED ADDRESS]. Email: [GRIEVANCE EMAIL]. Phone: [SUPPORT PHONE]. We will acknowledge and respond to your grievance within the timelines required by applicable law.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The latest version will always be available on this page with its effective date. This policy is effective from [EFFECTIVE DATE].